Our client customer care approach at Innov8ive Software is simple:
We treat all our clients in the manner to which we ourselves, either as individuals or as a company, would expect to be treated - business grows on recommendation and we take great pride in going that extra mile to make sure our clients are happy and that we exceed their expectations.
At Innov8ive Software we make a concerted effort in getting to know our clients so that we can understand their individual needs and business aims. This approach enables us to appreciate your requirements and resources, including that of timescale and finances, and therefore deliver the optimum solution for you.
Our clients welcome the fact that they can talk directly with the actual developer who is working on their project. This open communication ensures that any changes or enhancements are immediately actioned enabling the project to be delivered on time and within budget.
It's not just the little touches such as supplying lovely chocolatey pastries during training or meetings that make a difference, (although our clients say they are always very welcome!) but the fact that we are willing to adapt to meet your requirements.
For example, animal welfare organisations operate 7 days a week - in recognising this fact we recently arrived at one animal charity at 8.45am on a Saturday morning to deliver their AniLog® training. They were taking advantage of volunteer staff being able to look after the normal Saturday routine whilst they could concentrate fully on the one day course and more importantly without interruption. We also always welcome clients to our offices in Cheltenham for meetings and training where the same standards of thought and attention to detail are maintained.
Our customer service is not an afterthought - it is the cornerstone of our business and intrinsic to the stability and growth of Innov8ive Software. All our clients, from those we have built websites for using Innov8ive CMS®, charities using AniLog®, through to our longstanding Formula 1™ clients for whom we build bespoke solutions, are all given the same exceptional service. We deliver above and beyond expectations and this continues once the product is in place. We take great pride in the fact that we give clients what they need - and more - these values are the main reason for the continuing success of Innov8ive Software. 
Christina Johnston, Business Development Director